Product exactness

By the nature of the raw materials all my pens are unique. Finished product will be almost identical to similar ones featured in the website.

 

Delivery Policy

Delivery is to the United Kingdom only.

Delivery is by Post Office Packet Mail and should arrive within 3 days of posting.  The cost for this is standard fixed cost at £3.00 for postage and packing for each item. 

If there is any likelihood of delivery delays, for example if Andrew is away on holiday, an email will be sent out for information.

For multiple orders it may be possible to economise on shipping costs on request.


 

Refund/Cancellation Policy

Within the first 12 months of purchase, in the unlikely event that there is a fault with the product, a replacement is guaranteed.  In the first instance the customer should email details of the problem and when and how the product was purchased to andyandchris@talktalk.net

 

VAT

Pens By Andrew is not VAT registered so there is no VAT required or included in any sale.

 

Privacy Policy

We do not share customer details of any kind with any 3rd parties.